Which of the following expresses a limitation of RPA?

The answer accurately identifies a significant limitation of Robotic Process Automation (RPA). RPA excels at automating repetitive, rule-based tasks that involve structured data, such as data entry and processing where inputs are predictable and formatted consistently. However, when it comes to unstructured data—such as text, images, or other formats that do not follow a predefined structure—RPA struggles to interpret and manipulate this information effectively. This is because RPA tools typically rely on predefined rules and workflows that can process structured data, but they lack the advanced capabilities necessary to understand and handle the variability and complexity of unstructured content.

Understanding this limitation emphasizes the need for organizations to complement RPA with more advanced technologies, such as Artificial Intelligence (AI) and Machine Learning (ML), which are better suited to manage unstructured data and automate more complex tasks involving cognitive decisions. Recognizing RPA's limitations helps in making informed decisions about when and how to deploy the technology effectively within organizational processes.